Privacy Policy and Statement

In accordance with Data Protection and Privacy law

inSports TV Limited as a data controller

(inSports TV also referred to as "us", "we", "our" or "the company"; refers to InSport TV Limited)

inSports TV is committed to the privacy of those that we engage with and this statements details our approach. While using this site or providing personal data to us in the course of business, we will manage your data in accordance with this privacy statement.

- Controller name; inSports TV
- Controller contact; If you would like to contact us regarding this policy please email us at support@insports.tv.

inSports TV provides an online platform that allows to broadcast sports video content. This is a legitimate interest pursued by inSports TV. Personal data processed by the business is done so in accordance with current Data Protection Regulation and GDPR.

Personal Data and Collection

We may obtain personal data including name, address, phone numbers, e-mail address, other electronic identifiers, title, images, IP address, company details, information about usage of inSports TV services (e.g., the types of content that you engage with), device information, transaction information including a credit card number and other authentication information (only when the transaction on our products is made) and other information provided by you or by other people when they use our products in accordance with this policy and with data protection law. We may also obtain similar information from other sources such as club, league or broadcast game footage, or from your use of inSports TV services, or when you sign up to our services, or attend events or otherwise engage with the business.

Purpose of Use

We use personal data for the purposes for which it was provided to us as expressed at the point of collection or as is obvious in the context of collection. Typically, information is collected for the following purposes:

- The broadcasting of sports events
- Registration on our site or for inSports services
- Registration for events or training
- Communication with you for marketing or informational purposes, and the analytics of such communications
- Administration and delivery of inSports sports broadcasting services
- Monitoring for security and health & safety purposes (cctv)
- For general administrative purposes that are in our legitimate business interest including communication in the course of a contract, issuing invoices, effecting payment including the use of or transfer to a third party to administer this process, and monitoring for spam
- Enabling communication and networking within the inSports service community

Your data may also be used in the course of system maintenance; system logs, diagnosis of issues on company systems and the company web site, or for site optimisation procedures.

Broadcasting services for rightholders

Where we process or arrange for processing of personal data on your behalf for the purposes of delivering services, including but not limited to the inSports sports events broadcasting services, we shall implement appropriate technical and organisational measures in such a manner that processing shall meet the requirements of data protection regulation. The manifestly public nature of spots fixtures may bring the reporting of sporting performance metrics outside of normal requirements, however personal data in all other regards is subject to control in accordance with regulation. This includes but is not limited to our commitment to;

1. Sign a specific contract with you for such processing that sets out the nature, subject matter, duration, and description of purpose in accordance with the Acts
2. Where we are operating as a processor only, to process data on specific written instruction from you
3. Keep the data confidential and secure
4. Support you in the event of audits, inspections, Access Requests or the provision of Data Protection Impact Assessment.
5. Delete or return data upon instruction
6. Assure compliance of third parties delivering service to us for the purpose of processing your data

We shall comply at all times with the data protections principles of the relevant Acts.

Disclosure to third parties & international transfer

We take all reasonable measures to protect your personal information while it is in our possession. Your personal information may be transferred to third party service providers who process information on the inSports TV behalf, including providers of information technology, identity management, website hosting and management, network services, data analysis, anti-spam services, data back-up, security, and storage services.

Your Personal data may also be transferred to joint sponsors of events, or to certification bodies. We may also provide access to your personal information to law enforcement authorities, revenue commissioners, regulatory or other government agencies, or to other third parties should we receive a valid request compatible with applicable law or regulation.

Personal data submitted through this site may be transferred to third party service providers or to other companies within the inSports group of companies that are outside of the state, and outside of the European Economic Area (EEA). Where you request goods or services to be provided outside the EEA (European Economic Area), or to be delivered in conjunction with others outside of the EEA, personal data provided by you may be shared with organizations or state bodies (customs, revenue authorities and etc.) to fulfil an agreement.

Responsibility of our customers

Customers and other organizations engaging with us for service shall warrant that personal information provided to us for the administration and delivery of goods and services being provided under the Agreement has been obtained fairly and lawfully. Such customers or organizations shall also warrant that subjects are aware of the purpose for which their personal data is being used and that such data may be transferred outside of the EEA for processing or to deliver the service or upon your request, and that the privacy rights of subjects have been upheld.

Confidentiality & security

inSports TV have implemented generally accepted standards of technology and operational security to protect personal data from alteration, unauthorized disclosure or destruction, and from use for unauthorized purposes. Furthermore, we have taken measures to ensure that contracts with all third parties that provide technical and processing services include terms that specify appropriate technical and organizational security measures to prevent accidental, unauthorized or unlawful disclosure or processing of personal data.

Data Subject's Rights

Individuals have rights to:

- Where information is collected directly from the subject, to be informed of the controller and representative (listed above), the purpose of processing, who will have access, the retention duration for the data, the consequences of not providing the data, and
- Where data was not provided by you, to identify the source of that data together with data categories provided to you
- Be informed if a failure to provide the personal data will have any direct and material personal consequences
- Information on whether we have Personal Data relating to a subject, the categories of data and the purpose of processing
- Access your personal data. Where the format is not reasonably understood, this shall be delivered in an intelligible format
- Have inaccurate, incomplete or out-of-date personal data that we hold about you corrected, or deleted
- Make submissions to any automated decisions making processes or profiling of you.
- Transfer your data to another controller
- Have your personal data excluded from certain categories of processing.
- Lodge a complaint with the Data Protection Commissioner. Contact details for the DPC can be found at www.dataprotection.ie.

You can contact us to exercise these rights by e-mail at support@insports.tv. We will ask for additional information to verify your identity prior to acting upon such requests. We may charge for an access request in accordance with law.

Removal from mailing lists

You may unsubscribe from our mailing lists at any time by using the ‘unsubscribe’ button on marketing communications, or by contacting us at support@insports.tv.

Reporting of Data Breaches

Where a data breach occurs that poses a risk to the subject it shall be reported to the Data Protection Commissioner DPC without delay or at least within 72 hours. Where such breach is likely to expose the subject to high risk it will be reported to the subject. In any event, all breached will be managed in accordance with Irish law and GDPR

Data Retention

We retain personal data that you submit to us only for as long as is necessary and for the purposes for which it was obtained, or as required by law.

Cookies

We use cookies – small text files – which are placed on your hard drives to provide a more intuitive website experience. Cookies are a typical part of operating procedure for most websites and most browsers permit users to opt-out of receiving them if the user would prefer. This may reduce some of the functionality of the site.

Cookies can be deleted from your system at any time.

Cookies Policy

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes.
If you opt out of advertising cookies, you may still see /platform name/ ads on other sites, but those ads will not be customized by us or our service providers and we will continue to customize your experience on our website via our use of cookies you have not refused.
Please note that some of the services will not function as well if cookies are disabled.

What kind of cookies do we use?

Analytics and Performance: We make use of analytic cookies to analyze how our visitors use our Website and to monitor Website performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the Website. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Website Functionality: We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your username, language or the region you are in), or to recognize the platform from which you access the Website, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites.

Advertising: Advertising cookies (also known as Third Party or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. Advertisers such as Facebook, Google, Twitter and others may have buttons embedded on our webpage that such as ‘Like' or ‘Share' buttons in addition to providing the requested functionality or if you click on an advertiser’s ad on our website and are taken to the advertiser’s website (these are Third Party Cookies).

What is the lifespan of cookies?

Analytics and Performance: 2 Years;
Website Functionality: 100 days;
Advertising: 2 Years;

Local storage

Local storage is a feature we utilize on our website to enhance your user experience. It allows us to store your user preferences and settings, such as volume/mute settings, and enables the smooth functioning of animated content on our website. Additionally, we can utilize local storage to remember the point at which you left off while watching content. This means that if you navigate away from the page or close your browser, you can easily resume viewing from where you left off without any hassle. Rest assured that this information is stored securely and can only be accessed by our website.

Use of IP addresses and web logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the services we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users' demographics.

Cookie Notice does not cover third party websites

Please note that this Cookie Notice does not apply to, and we are not responsible for, the privacy practices of third-party websites which may be linked to this Website.

Changes to the Cookie Notice

We may update this Cookie Notice and we would encourage you to review the notice from time to time to stay informed of how we are using cookies.

Cancellation Policy

1. Users can cancel their subscription at any time by accessing their profile settings on the OTT platform.
2. Upon cancellation, the user's access to the platform and its content will be terminated at the end of the current billing cycle.
3. No partial refunds will be provided for the remaining period of the billing cycle upon cancellation.

Refund Policy

1. Quality of Production: If the user experiences consistent and significant issues with the quality of the production, such as frequent buffering, audio/video synchronization problems, or other technical difficulties, they may request a refund.
   - Refund requests must be submitted within 14 days of the initial occurrence of the quality issue.
   - The refund request will be reviewed, and if it is determined that the quality issues were substantial and impacted the user's ability to enjoy the streaming service, a refund may be provided for the affected period.
   - Refunds will be issued using the original payment method.
2. Platform Crashes: In the event of platform-wide technical issues or crashes that result in a significant disruption of service, users may be eligible for a refund.
   - Refund eligibility will be determined on a case-by-case basis, considering the extent and duration of the disruption.
   - Users must submit their refund request within 14 days of the occurrence of the platform crash.
   - Refunds will be issued for the affected period using the original payment method.
3. Double Charges: If a user experiences a double charge for their subscription due to a technical error or system glitch, they can request a refund for the duplicate charge.
   - Users must report the double charge within 30 days of the transaction.
   - Upon verification of the double charge, a refund will be issued for the duplicate amount using the original payment method.

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